Prescription Refill Policy

We offer patient prescription refills at every office visit.  It is best if you bring a list of your current medications to ensure timely refills. Should you require a refill outside of a visit to the office, please give at least a 72-hour advance notice for the request.  

To obtain a prescription refill simply call (315) 479-5070 during business hours, 8:30 a.m. to 5:00 p.m. Monday-Friday, and press prompt number 2. You will speak with our prescription refill receptionist who will ask:

  • Your name
  • Date of birth
  • Address
  • Phone number
  • Physician's name
  • Medication name
  • Dose
  • Frequency
  • Quantity
  • Number of refills you desire

Please indicate the method of processing you prefer, i.e. fax the prescription to the pharmacy, mail-order pharmacy, mail prescription form to patient, patient will pick up, etc.  In many cases, renewals can be sent to the pharmacy electronically.

REMINDER: Prescriptions for controlled substances MUST be picked up or mailed.  Due to state law, these prescriptions cannot be called in or sent in electronically.

The clinical staff and your physician will review your request within 8 hours of receipt.  Please be patient if requesting mailing prescriptions as turnaround may be delayed due to the postal system.

If you or your pharmacy has not received your prescription within in 48 hours, please call (315) 479-5070 and ask to speak with a nurse regarding the status.